Dynamics CRM/365 – Support lifecycle

By Ritchey Hazeu (Dynamics 365 Consultant @ Capgemini)


When you’re working for a customer which is using Dynamics CRM it’s always good to know if Microsoft still supports the current version. It depends on the Service Pack which ‘Support end date’ Microsoft applies.

For the older versions Microsoft applies 5 year Mainstream support and 5 year Extended support. Unfortunately this does not count for every Service pack. For Dynamics 365 it’s 5 year Mainstream support and 2 year Extended support.

An example: A customer is using Dynamics CRM 2016 Service Pack 1. This Service Pack has 23-05-2016 as start date and 08-01-2018 as end date. This means that, before the end date, an upgrade needs to be executed to Dynamics CRM 2016 Service Pack for Dynamics 365 (Service Pack 2).

If you want to know which End date is applied to your, or your customer’s Dynamics CRM solution, you can navigate to https://support.microsoft.com/en-us/lifecycle/search and type in the version.

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